Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and HostingGuru ("we", "us", "our", "the Company") governing your access to and use of the hostingguru.io platform, including the dashboard, APIs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms in their entirety. If you do not agree, you must not access or use the Service.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. User Accounts

To access the Service, you must create an account and provide accurate, complete, and current information. You are solely responsible for:

Maintaining the confidentiality of your account credentials.
All activity that occurs under your account, whether or not authorized by you.
Notifying us immediately at hello@hostingguru.io if you suspect unauthorized access to your account.

We are not liable for any loss or damage arising from your failure to maintain the security of your account.

4. The Service

HostingGuru provides a platform that allows users to deploy, manage, and monitor applications using their GitHub repositories. The Service includes deployment provisioning, environment variable management, custom domain attachment, workspace collaboration, subscription billing, and the optional Database add-on (managed PostgreSQL databases).

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, and without liability to you.

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. In summary, you agree not to use the Service to:

Violate any applicable law, regulation, or third-party rights.
Deploy, host, or distribute malware, viruses, or any malicious software.
Engage in cryptocurrency mining, botnets, DDoS attacks, or other abusive computing activities.
Host content that is illegal, defamatory, harassing, threatening, or that promotes violence or discrimination.
Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure.
Circumvent, disable, or interfere with security features of the Service.
Use the Service to send spam, unsolicited messages, or phishing attempts.
Resell, sublicense, or redistribute the Service without our prior written consent.
Reverse engineer, decompile, or disassemble any part of the Service.
Exceed reasonable usage patterns in a manner that degrades the Service for other users.

Violation of this section may result in immediate suspension or termination of your account without notice or refund.

6. Your Content & Data

"User Content" refers to any data, code, applications, configuration, environment variables, or other content that you deploy, upload, or transmit through the Service.

You retain all ownership rights to your User Content. By using the Service, you grant us a limited, non-exclusive license to host, store, transmit, and display your User Content solely as necessary to provide the Service.

You are solely responsible for:

The legality, reliability, accuracy, and appropriateness of your User Content.
Maintaining backups of your code, data, and configurations. We do not guarantee that your data will be preserved, and we are not responsible for any loss of User Content.
Ensuring that your applications comply with all applicable laws and do not infringe on third-party rights.
The security of any secrets, API keys, or credentials stored in environment variables.
If using the Database add-on, the security of your database connection credentials and any data stored in your databases. You are responsible for managing and rotating database passwords and connection strings.

We may remove or disable access to any User Content that violates these Terms or applicable law, without prior notice.

7. Paid Services & Billing

7.1 Subscription Plans & Add-ons

Certain features of the Service, including optional add-ons such as the Database add-on (managed PostgreSQL), require a paid subscription. By subscribing to a paid plan or activating add-ons, you agree to pay the applicable fees as described on our pricing page. Fees are billed in advance on a monthly basis through Stripe.

7.2 No Refunds

All fees are non-refundable. This includes, but is not limited to: subscription fees, unused portions of a billing period, fees for downgraded plans, and fees charged during periods of account suspension. No refunds will be issued for any reason, including service dissatisfaction, downtime, or early cancellation.

7.3 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated charges. Downgrades take effect at the end of the current billing period. If a downgrade reduces your service limits below your current usage, excess services may be stopped.

7.4 Payment Failure

If payment fails, we will notify you and provide a grace period. If payment is not resolved within the grace period, we reserve the right to suspend or stop your deployed services until payment is received. Prolonged non-payment may ultimately result in data loss. Database add-ons are never automatically deleted — only explicit user action can remove a database. However, we are not liable for any downtime, service interruptions, or data loss resulting from prolonged payment failure.

7.5 Price Changes

We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance and will take effect at the start of your next billing cycle.

8. Service Availability & Downtime

THE SERVICE IS PROVIDED WITHOUT ANY GUARANTEE OF UPTIME, AVAILABILITY, OR CONTINUITY.

You acknowledge and agree that:

The Service may experience interruptions, outages, slowdowns, or errors at any time, for any reason, including but not limited to: infrastructure failures, maintenance, software bugs, third-party provider outages, network issues, security incidents, or force majeure events.
We do not guarantee any specific level of uptime or service availability. No service level agreement (SLA) is provided unless separately agreed upon in writing.
We are not responsible for any loss of revenue, profits, data, business opportunities, or any direct, indirect, incidental, or consequential damages resulting from downtime or service unavailability.
Scheduled and unscheduled maintenance may occur at any time. We will make reasonable efforts to notify you of planned maintenance but are not obligated to do so.
Third-party services that the platform depends on (including but not limited to cloud infrastructure providers, DNS providers, SSL certificate authorities, and payment processors) may experience outages that are beyond our control.
You are solely responsible for implementing your own redundancy, failover, and disaster recovery strategies for your applications.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS.
WARRANTIES REGARDING THE QUALITY, RELIABILITY, OR PERFORMANCE OF ANY THIRD-PARTY INFRASTRUCTURE ON WHICH THE SERVICE OPERATES.
WARRANTIES THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AT YOUR OWN RISK. ANY CONTENT DOWNLOADED, DEPLOYED, OR OTHERWISE OBTAINED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR SYSTEMS OR LOSS OF DATA.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOSTINGGURU, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES.
ANY DAMAGES RESULTING FROM: (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR TRANSMISSIONS; (D) DOWNTIME, SERVICE INTERRUPTIONS, OR INFRASTRUCTURE FAILURES; (E) BUGS, VIRUSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH THE SERVICE; (F) LOSS OR CORRUPTION OF DATA; (G) ACTIONS OR OMISSIONS OF THIRD-PARTY SERVICE PROVIDERS.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless HostingGuru, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

Your use of the Service or any activity under your account.
Your User Content, including any applications you deploy through the Service.
Your violation of these Terms or any applicable law or regulation.
Your infringement of any third-party rights, including intellectual property, privacy, or publicity rights.
Any claim by a third party arising from the operation, content, or availability of your deployed applications.
Your failure to comply with data protection laws in connection with data processed by your applications.

12. Intellectual Property

The Service, including its design, code, features, logos, trademarks, and documentation, is owned by HostingGuru and protected by intellectual property laws. These Terms grant you no right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service.

13. Copyright & DMCA

We respect intellectual property rights and respond to valid copyright infringement notices in accordance with the Digital Millennium Copyright Act (DMCA) and applicable European copyright directives. Our full copyright policy, including takedown and counter-notification procedures, is available in our DMCA Policy.

14. Third-Party Services

The Service integrates with and relies upon third-party services, including but not limited to: GitHub (repository access), Stripe (payment processing), cloud infrastructure providers (application hosting), and email delivery services.

We are not responsible for the availability, accuracy, security, or practices of any third-party services. Your use of third-party services is subject to their respective terms and privacy policies. We disclaim all liability arising from or related to third-party service disruptions, data breaches, or policy changes.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in the dashboard. Termination does not entitle you to a refund of any fees paid.

15.2 Termination by Us

We may suspend or terminate your access to the Service at any time, for any reason or no reason, with or without notice, and without liability to you. Reasons for termination may include, but are not limited to: violation of these Terms, suspected fraudulent or illegal activity, non-payment, extended inactivity, or a decision to discontinue the Service.

15.3 Effect of Termination

Upon termination:

Your right to access the Service ceases immediately.
Your deployed applications will be stopped and may be permanently deleted.
Your User Content, including environment variables, deployment configurations, and logs, may be permanently deleted without recovery. It is your responsibility to export any data you wish to retain before termination.
Database add-ons are never automatically deleted. However, following account termination, if databases are not explicitly deleted by you beforehand, we may permanently remove them after 30 days. After removal, database recovery is not possible. It is your responsibility to export any database data you wish to retain before termination.
Sections 6, 7.2, 8, 9, 10, 11, 12, 16, and 17 of these Terms shall survive termination.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Paris, France.

Before initiating any legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at hello@hostingguru.io. We will attempt to resolve the dispute within 30 days of receiving your notice.

CLASS ACTION WAIVER: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HostingGuru regarding the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, third-party provider outages, or infrastructure failures.

18. Contact

If you have any questions about these Terms, please contact us at:

Email: hello@hostingguru.io
Contact form: hostingguru.io/contact